NHA Medical Administrative Assistant (MAA) Certification Practice Exam Prep and Study Guide

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What is the appropriate approach when preparing a patient for surgery?

Mail written instructions to the patient

Review written instructions with the patient

Reviewing written instructions with the patient is the most appropriate approach when preparing a patient for surgery because it allows for direct communication and ensures that the patient fully understands the instructions. This method provides an opportunity for the healthcare professional to clarify any doubts, answer questions, and tailor the information to the patient's specific needs.

By engaging in a review process, the medical assistant can actively confirm that the patient has comprehended important pre-operative and post-operative instructions, such as dietary restrictions, medication guidelines, and arrival times. This interaction fosters a better patient experience, reduces anxiety, and helps to improve compliance with the necessary preparations for surgery.

Request someone to call from the surgeon's office with instructions

Advise the patient to call the surgery center for instructions

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